At Nuclic Digital Services, we are committed to providing timely and efficient delivery of our services. Our Fulfillment Policy outlines the steps we take to ensure that your order is processed and delivered accurately and on time.
1. Order Processing
Once we receive your order, it will be processed in the order it was received. The typical processing time for our services is 3-5 business days. You will receive a confirmation email once your order is processed and is ready for delivery.
2. Service Delivery Time
Website Development: The timeline for website development depends on the scope and complexity of the project. After a detailed discussion of your requirements, we will provide you with an estimated completion date.
Digital Marketing Services: Campaigns are launched after an initial consultation and strategy formulation, usually within 3-5 business days.
SEO Services: SEO implementation will begin after a thorough site audit, typically within 3-5 business days.
PPC Campaigns: PPC campaigns are set up and go live within 3-5 business days, following keyword research and strategy development.
Software Development: Custom software projects have varying timelines based on their complexity. We will provide an estimated delivery time upon discussing the project scope.
All delivery timelines are subject to change based on the specifics of your project, including revisions or additional requests. You will be notified of any changes to the delivery timeline.
3. Communication
Throughout the fulfillment process, we maintain regular communication with our clients to ensure everything is on track. You will receive updates via email or phone regarding the progress of your order. If any additional information or action is needed from your side, we will inform you promptly.
4. Delays
While we make every effort to complete and deliver services on time, certain factors (such as delays in receiving necessary materials, third-party service provider delays, or unexpected technical challenges) may cause delays. We will notify you as soon as possible if there are any delays and provide an updated estimated delivery time.
5. Revisions and Changes
We strive to meet your expectations; however, we understand that revisions may be necessary. Depending on the nature of the service and the stage of completion, we offer a set number of revisions at no additional cost. Any revisions or changes beyond the agreed scope may incur additional fees.
6. Payment
Payment is due as outlined in the service agreement. If any payments are delayed, it may affect the timeline for delivery or result in the suspension of services until payment is completed.
7. Post-Delivery Support
Once your service has been delivered, we offer 3-5 of post-delivery support for any questions or issues you may have. This can include technical assistance, advice, or further adjustments to ensure satisfaction.
8. Cancellations and Refunds
If you wish to cancel your order before the fulfillment process begins, you may do so with no penalty. If the fulfillment process has already started, cancellation may incur charges based on the work completed. Additionally, we offer a 10-day, no-questions-asked refund policy from the date of payment for all our services, provided that no significant work has been started. After this 10-day period, refunds are no longer available. Please refer to our full refund policy for more details.
9. Refund Policy
We offer a 10-day, no-questions-asked refund policy from the date of payment for all our services, provided that no significant work has been started. After this 10-day period, refunds are no longer available. Please refer to our full refund policy for more details.
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